Chapter 9 Phone Call

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Q Review the service call on the link below and write a half page summarizing what the service provider did well and what she should have done differently. Write your summary in a Word document and upload into Canvas. Bad Customer Service Rep (Links to an external site.)

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There had not been any greeting of the customer with a “Hello”/“Good Morning”. The first question asked by the customer service provider had been appropriate but had not been timed appropriately. This is because she had interrupted the customer before the customer could complete his statement. The second question had also been asked by not letting the customer complete his statement.

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